Bilargo Pack — Support

Bilargo Pack is a local-first trip-packing app for iPhone with a free core and a Pro unlock (one-time Lifetime purchase, or an optional yearly plan that starts with a free trial if your Apple Account is eligible for the introductory offer). It is published by Bilargo — Michał Lipski.

Contact

FAQ

Is there a free plan?

Yes. Packing is free, with no time limit:

  • 15 built-in templates — start packing from any of them, as they are;
  • Quick packing — start from an empty list in one tap;
  • one template of your own, with unlimited items and categories;
  • one packing list in progress at a time, with as many people on the trip as you like;
  • quantities and the shopping list;
  • basic prep tasks (buy, wash, iron, charge);
  • departure-date reminders and the departure-day preparation plan;
  • the most recently finished trip in History;
  • the weather forecast and its suggestions.

What does Pro unlock?

  • the weather watchdog — background forecast checks when iOS allows, local notifications about changes to packing, official weather warnings where available;
  • several packing lists at once — the kids’ camps this week, your own trip in two;
  • unlimited templates of your own;
  • multi-stop trips, the full preparation plan, morning summaries, and full trip history;
  • reopening a finished packing list, all built-in covers and your own photos as covers;
  • importing, copying, sharing, and exporting lists in every supported format;
  • exporting and importing a full backup;
  • scanning a paper list with the camera (on-device text recognition);
  • unlimited custom prep tasks and time-based reminders.

Is Pro a subscription?

Pro Lifetime is a one-time purchase — no recurring charges. The optional Pro Yearly plan is an auto-renewing subscription; it renews unless canceled at least 24 hours before the period ends. A free trial is not guaranteed: if your Apple Account is eligible for the introductory offer, the App Store shows the trial and its exact length before you confirm, and if it is not, billing starts right away. Manage or cancel the subscription in Settings → your name → Subscriptions on your iPhone.

How do I restore purchases?

Use Restore Purchases in the app's settings. Make sure you are signed in with the same Apple Account that was used for the purchase.

Does the app work offline?

Yes. Everything — items, reminders, the built-in templates, the shopping list — runs entirely on your iPhone. Place search (Apple Maps), the optional per-trip weather forecast, and App Store purchases/restoring Pro need a connection. When place search is unavailable you can save a typed destination name without a forecast.

Do I need an account?

No. There is nothing to sign up for.

What is a "template of your own"?

The 15 built-in templates are read-only and always free — pack from them as they are, as often as you like. Tap a template’s header to open it: a built-in one opens read-only, so you can read the whole list before you copy it, and one of your own opens in the editor. A template of your own is one you can edit: a copy of a built-in one ("Duplicate"), a template you build from scratch, or a packing list you saved at the end. The free plan keeps one; Pro keeps as many as you make. If Pro lapses, extra templates are locked — never deleted — until you buy Pro again or delete one to free the slot. A packing list already in progress from a locked template keeps going to the end.

Can I pack for two trips at once?

On the free plan one packing list is in progress at a time. It is never a dead end: end the packing list you have finished — the app asks whether to save it as a template first — and the next one starts right away. Pro runs several side by side, each with its own departure date and reminders; the Home screen keeps one of them selected as a full card and shows the rest as compact rows you tap to switch to. If Pro lapses, the packing list for the trip leaving soonest stays open and the others are locked, never deleted: you can view or end them. The day after it leaves — or as soon as you end it — the packing list for the next trip to leave opens. Reopening a finished packing list from History is Pro.

Who are the "people" on a trip?

A list of first names kept on your iPhone — nothing more. Add the people who travel with you in Settings, then pick who is coming when a trip starts; personal things (clothes, toiletries, documents) are copied for each of them, while shared things stay on one line. There is no account, no invitation, and no access to your contacts, and those names are not sent automatically. A list or backup you choose to export can include them. The free plan puts no limit on how many people go on a trip.

How do I import or share a list?

Importing, copying, sharing, and exporting lists all require Pro, including plain text and TXT files. Open the import screen to paste text or select a TXT, Bilargo, or JSON file. You review the items before saving: create a new template, add to the current list, or replace its contents where that list is editable. Sharing has a separate screen for copying text, sharing text, and exporting a file.

Text and TXT contain reusable items without photos or appearance. Bilargo and JSON files also carry the list’s background, symbol, effect, and any custom cover. New templates use the imported appearance. Adding items keeps the destination’s appearance; replacing items keeps it too unless you select Apply appearance from file. Packing progress and history are not part of a list export.

How do I move my data to a new phone?

With Pro, use Settings → Export Backup… to save a .bilargopack file. It contains templates, packing lists and history, people, prep tasks and their completion state, stored media, preparation deadlines, and the global cover-symbol setting. Keep the file somewhere you control, then use Import Backup… on the new phone. Export and import both require Pro; restore your purchase through Apple first if needed. A backup never transfers a purchase entitlement.

Review the backup and choose either to add selected templates or to replace the local data. Adding preserves the receiving phone’s settings and does not restore trip history; templates already present are added as renamed copies. Replacement restores the backed-up data and preferences. An older supported backup without a global symbol keeps that phone’s current symbol setting, and the preview explains this. Imported packings do not reconnect to old cloud shares.

A backup is different from iCloud or device backup: the app creates a file only when you request it. Exported files can contain names, destinations, notes, and media. Share and store them accordingly.

Can I undo an import?

Yes. On the result screen, choose Undo Import before closing it with Done. This applies to list and backup imports, and undo itself does not require Pro. Closing the screen ends that opportunity. Undo is local; it does not reverse changes already sent to a cloud service.

If later edits conflict with the import, undo stops with an explanation so it does not erase newer work. The receipt remains available while the import screen stays open. A failed import rolls back its database and media changes. If a file is invalid, incomplete, from an unsupported newer version, or too large, the app reports the problem instead of importing it.

List files are limited to 32 MiB, including a custom cover of up to 20 MiB. Full backups are limited to 256 MiB, with up to 128 MiB of media in total and 20 MiB per media file. Opening a supported file from Files uses the same Pro check and review screen.

When do weather suggestions appear?

The forecast is optional and free. It needs a destination with coordinates, trip dates, and a connection. More than ten days before departure, the app makes no forecast request. From ten to eight days before departure it shows only a general outlook; from seven days it can suggest up to five items, each with a reason. You decide what to add or dismiss. Turning on the Pro weather watchdog allows background checks when iOS schedules them; it does not guarantee an exact check time or an official warning in every region.

Where are my covers and older photos stored?

Imported covers and photos retained from earlier versions stay in the app's storage on your iPhone. If you use iCloud Backup or device backups, they are included in your own backup like any other app data. A Bilargo or JSON list can include its custom cover, and a full backup contains stored media. You choose where exported files go; the app does not upload them automatically.

Why does the app ask for camera / photo / notification permission?

  • Camera — to scan a paper list (Pro). Everything stays on the device.
  • Photo picker — Pro can import an image you explicitly select as a template cover. The system picker does not grant access to your whole library.
  • Notifications — for local, departure-based reminders. There is no push server.

Camera and notification permissions are optional and can be changed in iOS Settings. You choose cover images through the system photo picker.

What do I need to run it?

An iPhone on iOS 18.0 or later. No account, no sign-in.

Is there a ready-made packing list I can start from?

Yes — 15 built-in templates: beach week, city weekend, business trip, camping, road trip, festival, and more. Pack from one as it is, or make your own copy and your changes carry over to the trips after.

Can I reuse my packing list for the next trip?

Yes — a template of your own is fully editable and built to carry over, so your next trip starts where the last one left off instead of from a blank page.

How is this different from Bilargo Exit?

Bilargo Pack gets you ready to leave — shopping, prepping, packing. Bilargo Exit covers the last five minutes: stove off, windows shut, door locked, with photo proof. On departure day, Bilargo Pack hands you off to Exit if you have both installed.

Troubleshooting

My Pro purchase is not active

Try:

  • Restore Purchases in the app;
  • confirming you are signed in with the same Apple Account used for the purchase;
  • restarting the app.

If the issue continues, contact support and include your iOS version, app version, and what you see on the paywall/status screen.

Reminders don't fire

Check that notifications are allowed for Bilargo Pack in iOS Settings, that a departure date is set for the packing list you are using, and that Focus/Do Not Disturb isn't silencing them. A reminder is only scheduled for an item that is still unpacked — once you pack or skip it, the item says "Packed — no reminder" instead.

A scanned list came out wrong

Handwriting recognition runs on your device and can misread difficult handwriting. Retake the photo in better light, or edit the recognized items before saving.

Support and update policy

How long you get updates. At least 24 months from your purchase of Pro Lifetime, we provide updates for Bilargo Pack — bug fixes, compatibility fixes for new iOS releases, and security fixes. On the Pro Yearly plan the same applies for as long as the subscription is active, and never for less than 24 months from the first payment. This is what we commit to on top of the update duty that EU law (Directive (EU) 2019/770) already places on the supplier of digital content. We usually keep going longer; 24 months is the floor, not the plan.

Which iOS versions. We support the two most recent major iOS releases. When Apple ships a new major version, the oldest one drops out of support after a transition period — the app keeps working, but new features and fixes target the supported pair. The minimum the app runs on is iOS 18.0, on iPhone.

How updates reach you. Through the App Store — automatically if you have automatic updates on, or manually via App Store → Updates. Bilargo Pack has no separate updater and no other distribution channel.

Security fixes. Reported vulnerabilities are handled under our security policy — security@bilargo.com, acknowledgment within 3 business days, and a fix or documented mitigation within 30 days for high-severity issues. Where an issue is actively exploited we also notify affected users directly.

When the period ends. The app does not stop working and your Lifetime purchase does not expire. We simply stop promising new fixes for that purchase. If a paid major upgrade ever exists, it will be optional and announced in advance.

Response times for support. We aim to answer support email within 3 business days. Bilargo is one person, so please include your iOS version, app version, and what you did before the problem appeared.

Legal and privacy

Publisher

  • Bilargo — Michał Lipski
  • Aleja Partyzantów 51A, 24-100 Puławy, Poland
  • NIP: 7161515351
  • REGON: 061686949

Important notice

Bilargo Pack helps you get your own preparations in order — but you remain responsible for what actually goes in the bag, especially travel documents, medications, tickets, and other critical items.