Bilargo Pack — Terms of Use

Effective date: September 2, 2026

These Terms of Use (the "Terms") govern your download and use of the Bilargo Pack iOS application (the "App"), distributed exclusively through the Apple App Store.

The App is published by Bilargo — Michał Lipski, a sole proprietorship (jednoosobowa działalność gospodarcza, "JDG") registered in Poland, with its registered address at Aleja Partyzantów 51A, 24-100 Puławy, Poland, NIP 7161515351, REGON 061686949 ("Bilargo", "we", "us" or "our"). "Bilargo" is a trade name; the licensor and seller of record is the natural person Michał Lipski, who is also the holder of the Apple Developer Program Individual account under which the App is distributed.

By downloading, installing or using the App, you agree to these Terms. If you do not agree, do not download, install or use the App.

1. Parties, acceptance and relationship with Apple's Standard EULA

1.1 These Terms form an agreement between you (the end user) and Bilargo. They do not create any agreement with Apple. As between you and Apple, Apple is not a party to these Terms and is not responsible for the App or its content.

1.2 Unless we provide a separate end user license agreement, Apple's Licensed Application End User License Agreement ("Apple Standard EULA"), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/, applies to the App by default. These Terms supplement the Apple Standard EULA and the Apple Media Services Terms and Conditions.

1.3 In the event of a conflict between these Terms and the minimum terms that Apple requires (see Apple's "Minimum Terms of Developer's EULA", https://www.apple.com/legal/internet-services/itunes/dev/minterms/), Apple's required minimum terms prevail to the extent of the conflict, and the remainder of these Terms continues to apply.

1.4 Apple as third-party beneficiary. You and we acknowledge that Apple and its subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

1.5 Responsibility for the App. We, and not Apple, are solely responsible for the App and its content. We, and not Apple, are responsible for providing any maintenance and support for the App to the extent such support is required by applicable law; Apple has no obligation to furnish any maintenance or support.

1.6 Product and IP claims. We, and not Apple, are responsible for addressing any claims by you or a third party relating to the App or your possession and use of it, including product liability claims, legal or regulatory claims, consumer-protection, privacy or similar claims, and third-party intellectual-property claims, to the extent required by applicable law and Apple's minimum terms.

1.7 Age restriction. The App is not directed to children under 16. If you are under 18 (or the age of majority in your jurisdiction), you may use the App only with the involvement of a parent or legal guardian who agrees to these Terms.

2. License grant and restrictions

2.1 Subject to these Terms and the Apple Standard EULA, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the App on Apple-branded devices that you own or control, as permitted by the Apple Media Services Terms and Conditions (including Family Sharing where applicable). The App is licensed, not sold, to you.

2.2 You may not, except to the extent applicable mandatory law expressly permits otherwise:

  • copy, distribute, sublicense, rent, lease, lend, sell or otherwise make the App available to third parties;
  • reverse engineer, decompile or disassemble the App, or attempt to derive its source code;
  • modify, adapt or create derivative works of the App;
  • circumvent, disable or interfere with feature gating, billing, licensing or any security or access-control features;
  • remove or alter any proprietary notices; or
  • use the App in violation of applicable law or to infringe the rights of others.

2.3 The App requires an iPhone running iOS 18.0 or later. We do not warrant operation on hardware or system versions that do not meet these requirements.

3. Free tier, Pro purchases and subscriptions

3.1 Free tier. The App's core solo packing features are available free of charge. We may reasonably adjust which features belong to the free tier over time, subject to Section 12 and your statutory rights; features you have already paid for will not be taken away from your paid tier.

3.2 Pro Lifetime (one-time purchase). Full, ongoing access to Pro features can be obtained through a one-time "Pro Lifetime" purchase. It is not a subscription and involves no recurring charges. After purchase, Pro access is tied to the Apple Account used for the transaction and is available via Family Sharing where Apple enables or permits it for the product.

3.3 Pro Yearly (auto-renewing subscription). As an alternative, Pro is available as a yearly auto-renewing subscription. An introductory free trial may be offered; whether your Apple Account is eligible, and how long the trial lasts, is determined by Apple and shown in the App Store confirmation sheet before you buy. Payment is charged to your Apple Account at confirmation of purchase, or after any free-trial period ends. The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. You can manage and cancel subscriptions in your App Store account settings. Any unused portion of a free trial is forfeited when you purchase Pro Lifetime.

3.4 Same features. Pro Lifetime and Pro Yearly unlock the same Pro feature set.

3.5 Restore Purchases. The App provides a "Restore Purchases" function so that you can re-activate your Pro entitlement on devices signed in to the same Apple Account.

3.6 What "Lifetime" does not guarantee. "Lifetime" refers to a one-time payment model and does not guarantee perpetual compatibility with every future iOS release, the perpetual availability of Apple services the App relies on (such as WeatherKit for the forecast), or that every present or future feature will remain available indefinitely, subject to your mandatory rights under applicable consumer law. If we discontinue a material feature that was available at the time of your Lifetime purchase, we will use commercially reasonable efforts to provide equivalent functionality or, where required by mandatory consumer law, an appropriate remedy.

4. Payments, refunds and the right of withdrawal

4.1 Apple is the merchant. All payments, including Pro Lifetime and Pro Yearly, are processed by Apple through the App Store / StoreKit. We do not collect or process your payment details and do not receive your full payment card information.

4.2 Refunds. Refund requests are handled by Apple in accordance with Apple's policies and your region's rules. We do not control Apple's billing system or refund decisions. To request a refund, use Apple's process (for example, https://reportaproblem.apple.com). Where mandatory consumer law grants you a statutory refund or remedy, those rights are unaffected.

4.3 EU/EEA consumers — statutory rights and right of withdrawal. If you are a consumer resident in the EU/EEA (including Poland), you have statutory rights, which may include a 14-day right of withdrawal for contracts concluded at a distance under the EU Consumer Rights Directive and the Polish Act on Consumer Rights (ustawa o prawach konsumenta). For digital content not supplied on a tangible medium, the right of withdrawal may be lost once supply has begun with your prior express consent and your acknowledgment that you thereby lose the right of withdrawal, in line with Article 16(m) of Directive 2011/83/EU and Article 38(1)(13) of the Polish Act on Consumer Rights.

4.4 Withdrawal process. Because the App is distributed through the App Store, the contract for the purchase and any withdrawal are administered by Apple. If you believe you have a statutory withdrawal right or refund right, use Apple's process and contact us at support@bilargo.com if you need assistance. A model withdrawal form is available in Annex I(B) to Directive 2011/83/EU and in the annex to the Polish Act on Consumer Rights; you may also contact us for a copy.

5. Third-party services

5.1 The App can hand off to the separate Bilargo Exit app via an app link if that app is installed. Bilargo Exit is a separate product with its own terms.

6. Intended use and your responsibility

6.1 The App helps you get your own preparations in order. Checklists, built-in templates, reminders and scan results may be incomplete or inaccurate and are provided "as is."

6.2 You remain solely responsible for what you actually pack and prepare — including travel documents, medications, money, tickets, and any items critical to health, safety or legal compliance. Do not rely on the App as your only safeguard for critical items.

6.3 Scanned-list recognition runs on your device and may misread handwriting; review recognized items before relying on them.

7. Disclaimer of warranties and limitation of liability

7.1 To the maximum extent permitted by applicable law, the App is provided "as is" and "as available," without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

7.2 To the maximum extent permitted by applicable law, Bilargo / Michał Lipski shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, data, or goodwill, arising out of or relating to the App or these Terms — including any losses arising from items you forgot to pack or prepare.

7.3 To the maximum extent permitted by applicable law, our total aggregate liability for all direct damages arising out of or related to the App or these Terms shall not exceed the greater of (a) the amount you actually paid for the App in the twelve (12) months preceding the event giving rise to the claim, or (b) EUR 50 (fifty euros). This cap does not apply where liability cannot be limited under mandatory law.

7.4 Nothing in these Terms excludes or limits our liability where it cannot be excluded or limited under applicable law, including under mandatory consumer protection law of your country of residence.

8. Conformity and complaints (EU consumers)

The section above says what we do not promise. This one says what you are owed anyway, and it wins where the two meet.

As a consumer you have a statutory right to digital content that conforms with the contract. We are liable for a lack of conformity that exists at the time of supply and comes to light within two years of that date; where content is supplied continuously, we are liable for the whole period of supply. Nothing in the preceding section limits that liability, and the EUR 50 cap in it applies only to business customers.

To complain, write to support@bilargo.com — tell us what is wrong, on which device and version, and we answer within 14 days. You can ask us to bring the content into conformity. If that is impossible, or we fail to do it in reasonable time and without significant inconvenience to you, you can ask for a price reduction or withdraw from the contract; where the lack of conformity is material you may go straight to those remedies. A withdrawal on these grounds is refunded within 14 days, by the same means you paid.

9. Apple-specific provisions

9.1 We are solely responsible for any maintenance and support for the App as required by law; Apple has no such obligation.

9.2 In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the App to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.

9.3 You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting," and that you are not listed on any U.S. Government list of prohibited or restricted parties, to the extent such representations are required by Apple.

9.4 You must comply with applicable third-party terms when using the App.

10. Intellectual property

10.1 The App, its design, code, built-in templates, trade names, service marks, trademarks (including "Bilargo Pack" and "Bilargo" where applicable), and all related intellectual property are owned by Bilargo / Michał Lipski or its licensors and are protected by law. Except for the license in Section 2, no rights are granted to you.

10.2 You retain all rights in the content you create in the App — your lists, notes, and photos. We do not claim ownership of your content. You are responsible for your content.

11. Privacy

Your use of the App is also governed by our Privacy Policy, available at https://prep.bilargo.com/privacy. For privacy questions, contact privacy@bilargo.com.

12. Changes, updates and termination

12.1 We may update the App, its feature set, and these Terms from time to time. When we make material changes to these Terms, we will update the effective date, publish the revised Terms at https://prep.bilargo.com/terms, and where required by law provide appropriate prior notice before the changes take effect.

12.2 These Terms apply until terminated. Your license terminates automatically if you breach these Terms. You may terminate by ceasing to use and deleting the App. Termination does not affect your statutory consumer rights or any Pro Lifetime entitlement you have lawfully acquired, except as permitted by law.

12.3 Support and updates. We provide updates — including bug fixes, security fixes, and compatibility fixes for new iOS releases — for at least 24 months from your purchase of Pro Lifetime, and for the whole time a Pro Yearly subscription is active (and in any case for at least 24 months from its first payment). While we do, we support the two most recent major iOS releases, and the App keeps running on iOS 18.0 or later as stated in Section 2.3. This is the commitment we make on top of the conformity and update duties that Directive (EU) 2019/770 imposes on the supplier of digital content. Details, including how updates are delivered and what happens when the period ends, are published at https://prep.bilargo.com/support. Updates are delivered through the App Store, automatically if you have automatic updates on, or manually from App Store → Updates. If you do not install an update we have made available and informed you about, we are not liable for a lack of conformity caused solely by that omission.

13. Governing law, jurisdiction, consumer complaints and contact

13.1 These Terms are governed by the laws of Poland, excluding its conflict-of-laws rules. This choice of law does not deprive you, if you are a consumer, of the protection of the mandatory provisions of the law of your country of habitual residence.

13.2 Disputes with consumers are heard by the court having jurisdiction under statutory rules. For business customers, the courts for the Seller's place of residence in Poland have jurisdiction.

13.3 If you have a complaint, please contact us first at support@bilargo.com. The European Commission's online dispute resolution (ODR) platform no longer exists: Regulation (EU) 2024/3228 repealed the ODR Regulation, the platform stopped accepting new complaints on March 20, 2025 and ceased operating on July 20, 2025. If we cannot resolve your complaint directly, you can turn to your national consumer protection authority or, where available, an out-of-court dispute resolution body. In Poland these include the Trade Inspection (Inspekcja Handlowa) and municipal or district consumer ombudsmen (rzecznik konsumentów); UOKiK maintains the register of entities entitled to conduct out-of-court dispute resolution at https://www.uokik.gov.pl.

13.4 Contact:

We keep both language versions — Polish and English — in substantive alignment. For consumers in Poland the Polish version is the binding one.